Company Information
Since its inception in 1997, White Glove Community
Care, Inc. historically provided home health care to patients in the
community.The agency
was established to address the needs of
individuals at home
who were either
recovering, disabled, chronically/terminally ill, or
in need of nursing care and/or
assistance
with the essential activities of
daily living. Today the agency has a
12 year history of providing these services to patients with diminished physical
capabilities who choose
to live independently.
In addition, the agency subcontracts with many of the major CHHA's
(Certified Home Health Agencies) and long term care providers/facilities to
provide nursing services (skilled & paraprofessional care), and we also
provide temporary per diem nursing services and case management activities.
Staffing Resources/Languages
White Glove Community Care works closely with White Glove Placement,
Inc.
(staffing division at the same location), which is a national health care staffing
company, to satisfy all recruitment needs. As a result of this affiliation, the
agency has access to an active database of over 23,000 personnel who are
based throughout the New York area. Collectively there are more than 30
languages/dialects that are spoken by our clinical staff, including but not
limited to: ¬İSpanish, French, Korean, Arabic, Russian, Chinese, etc., etc.
This rich database allows us to provide personnel with the desired culture,
experience, certification, and credentials in accordance with the
specification of the needs.
Staff Screening/Selection
Our recruitment
and hiring process is comprehensive in nature. Our rigorous screening
process includes criminal background checks, licensing/certificate
verification, and professional sanction monitoring. Candidates must
complete health-screening requirements and competency testing for
medications and clinical skills, in addition to Core Mandatories (i.e.,
Infection Control, HIPAA, Fire/Safety, Cultural Diversity, Disaster
Preparedness, Patient Safety Goals, etc.).
Performance Improvement
We have an active QI program, which addresses and monitors the resolution
of issues. All complaints are addressed in a timely manner by the assigned
contract coordinator, and clinical issues are referred directly the Director
of Patient Services and, if necessary, the Vice President of Clinical
Services. It
is
our goal to maintain a collaborative working relationship with all clients in
order to ensure timely and appropriate resolution to all complaints and
identified issues.